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Delivery and return
Delivery and return
| Standard Delivery (Signed for) | Delivered within 3-5 working days |
| Express Delivery (Standard Parcels) | Delivered within 1-2 working days |
| Extra-Large Parcels (Signed for) | Delivered within 3-5 working days |
| Note | Delivery handled and operated by Amazon. |
Shipping Information
Shipping Information
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Shipping handled and operated by Amazon.
Description
From the brand
At eufy Security, privacy and protection are our top priorities. Both are integral to our daily operations, and to implementing measures that ensure your data is always safe.
From your newborn crying for mom, to your victory dance after a game, your personal moments are yours. We are committed to products and services that keep your data private and secure.
That’s just the start of our commitment to protect you, your family, and your privacy.
Visit eufy Security Store
Night Vision
We had this camera system for our first child. It worked fine until the monitor stopped working/ would randomly turn off (not on sleep mode btw). Customer support told us they couldnât help us, so we had to buy a replacement. This second monitor suddenly broke when the audio stopped working â leaving my baby crying until I check the video to see if sheâs awake (I canât watch it 24/7). We bought a THIRD monitor, and it is now not compatible with any of our cameras. So now we have 3 kids, 3 cameras, no working monitor and no way to monitor our 3 children – all under 4 years old (including a newborn). My husband (a biomedical engineer- he fixes MRI machines for a living) has spent hours on the phone with customer support trying to get them to send us the correct firmware (its not on the websites) and they keep saying they donât know how to fix it and will âget back to us.â That was WEEKS ago.I checked the website and the only reviews on there are exactly like mine- it works, then it breaks, then they wonât help.Invest in a different baby monitor. We wish we had.
This is a great monitor with easy connection to the camera. We added a single camera to the mix and the process was very streamlined. All the features are great, the one we use the most is the Cycle camera feature and it can be set to like 5, 10, and 15 seconds I think. We always keep it on 10 seconds. We did have a problem with the noise, which would randomly turn off. This led to a crying toddler running into our room who had been calling for us for an hour. I was going to leave a 4-star review but the customer service helped us immediately and sent us a new monitor and it’s been perfect. Nothing but good stuff with this product.
The first monitor we had stopped charging so we bought this one. This one only lasted a year and now the video stopped working. I popped the case open and wiggled the cable ribbon and it comes on for a second then back off. Cheap product.
We opened the monitor and tried to pair it, it wouldnt pair. We tried updating all the firmware and it didnât improve. Then my husband realized you have to update the monitor and camera under the firmware âspace viewâ – it worked! Thank goodness. We love our Eufy monitor!Only thing thatâs different is it definitely seems to not get as loud as our original. Not a huge deal but notable
I loved Eufy’s baby monitor, but, sadly, had a really bad experience with their support team that soured me on the product and the company.My wife and I were woken at 2:00 AM to the sound of the low battery warning on the monitor. We discovered that, though it was plugged in, it was no longer charging. For those interested, the LED was white, indicating it is operating normally, not red, which indicates an issue. Luckily, the monitor stayed on so long as it was connected to a power source, but would power down once unplugged. The monitor was only 2 years old, and we were really surprised that the battery would fail so quickly. I spoke with their support folks, and was directed to upgrade the firmware. Once I did that, the monitor turned off and would not turn back on, even when plugged in. That was super disappointing because, prior to the firmware update, I at least had a functioning, if not mobile, monitor.This is where the bad service began. I replied back to their support email letting them know what happened and didn’t get a reply from that technician for a day. I also called them, got a different technician, who was surprised to hear I was directed to upgrade the firmware and was told that I’d be contacted by an engineer within a day. This was a week ago and I still haven’t heard from that engineer. I was subsequently informed that I was outside of their 1 year warranty and there was nothing they could do to help me. Their support emails have a link to escalate the ticket to a manager if you are not happy with the resolution, promising to contact you within 24 hours. I did that, but, again, still haven’t heard from a manager.Since my monitor was out of the warranty period by about a year, Eufy was not obligated to help me, but, honestly, I expected better treatment for such an expensive product. Also, baby monitors are really important for parents, and it took me two or three days to understand that they were not going to replace the defective device or give me a discount to buy a new one. Those nights without a monitor meant my wife and I didn’t sleep well. Eufy essentially shrugged at my issue and sent me a link to buy a new one.